1. The service
We provide a paid intermediary service: you tell us a card number and an amount, you pay us that amount plus a service fee, and we arrange for the amount to be credited to the card you specified.
We are an independent private company. We do not issue transport cards, we do not operate transport services, and we do not act on behalf of any card issuer, transport operator or public body.
2. Eligibility
- You must be at least 18 years old, or use the service with the consent of a parent or guardian.
- You must be the holder of the payment card you use, or be authorised by its holder.
- You must provide a card number you are entitled to top up.
3. Orders and pricing
The total shown before payment is the amount you will be charged: the credit amount plus the service fee of 3.5% plus AED 2.00. Prices are in UAE dirhams.
A top-up request becomes binding when payment is authorised. You then receive a reference number, which identifies the transaction in all correspondence.
4. Your responsibilities
- Enter the card number correctly. We credit the number you submit and confirm; we cannot detect that a valid number belongs to someone else.
- Provide a working email address, because the receipt and any notice about the transaction are sent to it.
- Do not use the service for unlawful purposes, for money laundering, or with payment instruments you are not authorised to use.
- Do not attempt to disrupt, probe or automate access to the website.
5. Our obligations and limits
We will transmit each successful payment for crediting without undue delay and, in normal conditions, within seconds. We cannot guarantee an exact processing time, because part of the chain is operated by third parties.
We are not liable for missed journeys, delays, fines or other indirect losses. Our total liability for any transaction is limited to the amount you paid for that transaction, including the service fee.
6. Refusal and cancellation
We may refuse or reverse a transaction if it appears fraudulent, if the amount exceeds the limits published on our fees page, if the card number is invalid, or if the law requires it. Where we refuse after payment, we refund in full.
7. Refunds
Refunds are handled under our refund policy, which forms part of these terms.
8. Intellectual property
The design, text and code of this website belong to us. Product names and trade marks mentioned for descriptive purposes remain the property of their respective owners, and their use here does not imply any partnership or endorsement.
9. Changes
We may update these terms. The version published at the moment of your transaction governs it, and the date above shows when this version took effect.
10. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes fall under the jurisdiction of the competent courts of Dubai. We ask you to contact support first: nearly every issue is resolved there.
11. Contact
Questions about these terms: support@noltopup.com, or NolTopUp Digital Services FZ-LLC, Office 1204, Business Bay, Dubai, United Arab Emirates.